Tag: News

  • COVID-19 Protocol UPDATE: How Our Jamaica Team is Operating Safely

    In Jamaica, Advantage Communications Inc. (ACI), employs around 2,000 people in three locations in over 50,000 square feet of high-tech workspace.  During the pandemic, our number one priority has been to ensure the safety of our team and the seamless operations of our contact centers for our clients.

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  • ACI Signs Contact Center Deal With Leading American BBQ Company

    For Immediate Release: [Charlottetown, Prince Edward Island, Canada – May 3, 2021] – Advantage Communications Inc., (www.advantagecall.com) – a Global BPO / Contact Center leveraging innovation and analytics to deliver superior customer experiences for top brands – has signed a customer service agreement with a leading American BBQ Company.

  • COVID-19 Update

    We want you to know that our top priority continues to be the health and safety of our employees, their families, our customers and the communities we live and work in.

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  • Advantage Communication Wins MVP Blogging Award

    Advantage Communications, a top Canadian contact center that uses innovative new technologies to design superior customer experience strategies for its clients’ customers, has won an award for its “highly valuable” blog content.

  • ACI Strengthens World-Class Customer Service Offering

    Advantage Communications Inc. (ACI) is pleased to announce that it has expanded its global presence, as well as strengthened its position as a challenger to the conventional outsourced contact center industry, with the acquisition of leading Mexican call center, First Kontact. The acquisition will see ACI – which provides a world class customer experience (CX)…

  • ACI Unveils New At-Home Agents Designed to Boost Customer Experience

    This new service is aptly named The Home Advantage and is designed to complement Advantage Communication’s brick-and-mortar agents to build an unstoppable team of experienced, qualified and proven brand advocates for any company.

  • Advantage Communications Launches New Website

    Advantage Communications Inc. (ACI) has made another stride forward this month, with the launch of a brand new website that further solidifies our position as a challenger to the traditional outsourced call center industry. The new website has been designed to have a clean, uncluttered and user-friendly design that improves functionality, navigation, as well as enhancing…

  • ACI Appoints Randy Clapp as New Vice-President of Business Development

    Charlottetown, PE, Canada, June 16, 2017 –(PR.com)–Advantage Communications Inc.(ACI), a leading Canadian provider of on-shore and nearshore outsourced customer support, announces that Randy Clapp has been hired as Vice-President of Business Development. Clapp will oversee ACI’s business development strategies in the North American market with a focus on establishing new partnerships that leverage the workforce…

  • ACI Appoints Gregory Hough as CEO; Kent MacPhee New Chairman

    Charlottetown, Canada, July 11, 2017 –(PR.com)–Advantage Communications Inc.(ACI), a leading Canadian BPO service provider of on-shore and nearshore outsourced customer support, announces today that it has appointed Gregory Hough as president and chief executive officer effective immediately. Kent MacPhee, current CEO of nine years, will continue to serve Advantage Communications as the new chairman of…

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