Over 25 Years of Customer Experience Excellence
Advantage Communications helps brands deliver superior customer experiences through the highest level of customer service, from our Jamaican and Canadian call center outsourcing services.
We make that possible by bringing together people, passion and technology to provide the best possible customer care – in a cost-effective, and tailored way to meet the specific needs of today’s customers.
We deliver remarkable customer experiences and cost-effective customer service programs by leveraging the latest innovations in contact center technology, highly skilled customer service team members, and the latest customer service techniques.
Since 1996, we’ve led the way in customer experience, driving better results in customer satisfaction and cost-efficiency for businesses across a wide range of industries. And now we’re ready to meet the future head-on, with our innovative strategies and a world-class stack of customer service technologies.
We Build Customer Service Centers of Excellence
Our agents are passionate ambassadors of our client’s brand.
Through education, training, and a world-class hiring process, our customer service representatives deliver frictionless customer service that dramatically improves customer satisfaction levels.
We Are Outcome Focused
We design omnichannel customer service strategies that deliver industry-leading customer experiences, no matter how your customers contact you.
We have solutions for voice, SMS, messaging, chatbots, social and self-service. We know how to deliver customer satisfaction.
We Are Driven by Passionate People
Analytics is key to continuous customer service improvement.
We use a range of innovative technologies to both boost customer service representative performance and understand the unique expectations of your customers.
We Are Powered by the Latest Contact Center Technology
Customer service is nothing today without digital transformation.
We have a unique tech stack designed to improve customer satisfaction, enhance team member performance, improve customer service processes and drive consistent program improvements.
The Contact Center RFP Tool Kit
Ready to outsource your contact center customer service to a new vendor / partner? We put together this Contact Center RFP tool kit to help.
The Viewpoints Blog
In our Viewpoints Blog you’ll find all the latest trends, opinions, views, ideas, insights and helpful advice you need to keep up-to-date with the call center industry.
