Tag: Insider

  • Leveraging Vendors as Strategic Partners – A Hidden Potential

      As we enter into Industry Era 4.0, traditional relationships between clients and vendors need to evolve. Where vendors were once there to simply provide a service, their exposure across multiple sectors, businesses, and depth is causing the relationship to shift to strategic partnerships. Parties, be they vendor or client, that embrace this approach see…

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  • How to Seamlessly Merge Employee Experience and Customer Experience

    There’s an abundance of information across the internet on the importance of both the customer experience (CX) and the employee experience, but, surprisingly, it’s fairly difficult to find information on aligning them both together. The vast majority of businesses spend their time wondering what comes first, employees or customers. Why not both? By taking care…

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  • ACI Appoints Gregory Hough as CEO; Kent MacPhee New Chairman

    Charlottetown, Canada, July 11, 2017 –(PR.com)–Advantage Communications Inc.(ACI), a leading Canadian BPO service provider of on-shore and nearshore outsourced customer support, announces today that it has appointed Gregory Hough as president and chief executive officer effective immediately. Kent MacPhee, current CEO of nine years, will continue to serve Advantage Communications as the new chairman of…

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