Tag: Customer Service Trends

Today’s business owner knows that the customer experience (CX) is now absolutely essential to the success of their company, particularly in a marketplace that is saturated with organizations that offer incredibly similar (and often the same) products and services.

Smart business owners will know that satisfying each and every customer is essential for the long-term success of your business. However, while one negative experience may seem small compared to all of your good customer experiences, the effects of losing one customer is probably far greater than you’d expect. 

Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar outsourced call center solution. 

The constant evolution of digital technology and a growing customer base that wants seamless and instant results, mean it’s now more important than ever for your company to go above and beyond when it comes to customer experience (CX). One of the most important ways to improve your organization’s CX is to make it easier…

  The digital economy and the evolution of new technologies are changing the way B2C companies must serve and engage their customers. Those which keep up with new trends will not only realize significant benefits but will also be able to provide a superior customer experience (CX).

Are you hearing the same customer complaints over and over again? If you want to offer an unrivalled customer experience, it’s time for your business to find the root cause of customer complaints.

With the new year in front of us, many business owners and managers will be aiming to meet new goals and objectives, as well as planning how they can drive growth and profit as we move through 2019. With the customer experience (CX) playing a significant role in the success or failure of modern business,…

If you have spent any time reading through our blogs here at Advantage Communications you have probably noticed that we refer to ourselves as a contact center, rather than a traditional call center. So, what exactly is the difference between the two? 

With new technological innovations in outsourced contact center technology improving the customer experience and influencing business to become more customer-centric, the demands of the customer are now greater than they’ve ever been before.  If you are outsourcing your customer service to an outsourced call center then it’s because you’ve realized the many benefits that outsourcing you…

The digital age and new technologies are changing the way that telecommunications companies must serve and engage their customers, and many companies are turning to call center outsourcing as a result. Organizations which keep up with these trends will not only realize significant revenue and customer service benefits, but they’ll also position themselves to deliver…