Tag: Customer Service Trends

  • Looking to Scale Up Your Business? 4 Benefits of a Contact Center

    Are you a small to medium-sized business with ambitions of scaling up quickly? If so, you’re probably trying to avoid the possibility of overstaffing while at the same time panicking that you won’t have enough employees to deal with customer requests in the near future. This is why outsourcing your company’s call center is the perfect scalable…

  • 3 Reasons Why Happy Employees are Key to Happy Customers

    Have you ever heard this traditional Chinese proverb? “A man without a smiling face must not open a shop.” Perhaps you’ve heard of a more common phrase, happy employees = happy customers. Want to know why they’re so important? They’re both true. Happy customer service representatives really are the key to happy customers. A study…

  • Client Story: Improving the CX of a Large Automotive Manufacturer

    Customer experience is built on positive brand perception, and that’s why many companies are now turning to call center outsourcing. Organizations, large and small are re-evaluating how they measure customer service, and branding, as part of larger efforts to improve customer experience. “Taking the time to make sure every step of a customer’s journey is…

  • Improve Your Customer Service With Real-Time Data

    In today’s digitally driven world, companies are vying for customers across various devices and using interactive marketing techniques. Real-time data reporting is becoming key to improving your customer service and customer experience.

  • What is a Chatbot, and How is it Used in Customer Service?

    Customer service has long been what makes or breaks a business. A business can have a great service or product, but if it’s not offering an experience that its customers are delighted with, it could soon find itself losing revenue. Making the most of new technologies, such as artificial intelligence (AI) and chatbots, is a…

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  • The Future of Customer Service is Being Shaped by Technology

     Have you heard about Design Thinking? It’s an approach to innovation that puts the customer at the center of design for any solution. Developed by IDEO founder David Kelley, it focuses on three main elements: people, technology, and business, all evolving around the customer. Depending on your business, customers can be a diverse lot, but…

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