Tag: Contact Center
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4 Ways Contact Centers Will Boost Employee Engagement in 2019
In a previous blog, titled “5 Reasons Low Attrition Rates are Great for Customer Service”, we looked at how a low attrition rate in your company’s customer service is absolutely essential to a successful customer experience. Whether you outsource your call center or have your own in-house team, happy and engaged employees are the very foundation…
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5 Reasons Why an Outsourced Contact Center Will Grow Your Business
Whether you are the CEO of a large multinational business or the owner of a smaller startup, the chances are customer service is often a challenge for your business. If you focus too much on customer service you could become distracted from other aspects of your business, but focus too little and you will lose…
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4 Contact Center Trends that are Transforming the Industry in 2018
Outsource contact centers have undergone significant changes over the past five years, with innovations in technology allowing outsourced customer service representatives to offer a superior customer experience. The outsourced call center space is a significant and growing opportunity for both small and enterprise companies who are looking to improve their customer experience (CX) – and…