Tag: Canada Call Center

  • Contact Center vs Call Center: What is the Difference?

    Call center or contact center? These terms are often used interchangeably, but did you know that these are two completely different models when it comes to the customer support offerings that they provide their clients?

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  • How to Create Loyal Customers in Financial Services

    Customer experience (CX) leaders in the financial services need to create frictionless experiences for customers that perfectly balance customer satisfaction, reduced customer effort and a personal service. Without this perfect balance, businesses in the financial services sector will likely fail in building a loyal customer base. The result? Dissatisfied customers who will be eager to…

  • 3 Reasons to Outsource Customer Service to a Canadian Call Center

    Not long ago offshore contact centers were all the rage. They offered basic customer service solutions at an incredibly competitive rate, meaning companies could ensure their phone lines were answered while saving money at the same time. Things have changed in the past 10 years, however, and customers now expect a world-class customer experience (CX)…

  • The Definitive Buyer’s Guide to Outsourcing for your Call Center

    Are you looking to improve your customer service, better your company’s customer experience (CX) and create new revenue opportunities through an outsourced call center? If so, then we are pleased to announce the launch of our brand new ebook – The Definitive Buyers Guide to Outsourcing Your Call Center.

  • 5 Ways a Nearshore Call Center Enhances Customer Experience

    If your business has decided to engage with an outsourced call center to implement a new customer support strategy, your first step will be deciding whether to use an offshore, onshore or nearshore call center.

  • How to Create an Outsourced Call Center Statement of Work (SOW)

    In the modern business world where competition is extremely fierce across all industries, high-quality customer service can make the difference. Delighting your customers at every touchpoint will not only ensure they’re loyal to your brand, but will encourage them to become proactive advocates of your company. But what happens when you don’t have the expertise…

  • Outsourcing Customer Service: 4 Benefits of a Canadian Contact Center

    For years, North American companies have been outsourcing their customer service agents to offshore call centers. The idea was to reduce the cost of labor and maximize the bottom line. However, an increasingly competitive market has left many of these businesses losing customer loyalty. The customer experience is now crucial and in many markets, customer…

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