Tag: Artificial Intelligence

  • How Call Centers Use AI to Enhance, Not Replace Humans

    Artificial intelligence (AI) has long been a controversial subject. The phrase often comes with the worry that companies will completely change the way they internally operate, investing in robots over humans. This couldn’t be further from the truth, especially when it comes to outsourced call center AI.

  • What is Live Call Guidance and How Does it Benefit Customer Service?

    The current business market is a battleground for customers, and your company must ensure it has superior customer service and a world-class customer experience (CX) if it is to succeed. This means employing a team of experts that will be able to implement customer service strategies that delight your customers at every stage of the…

  • Scale up Your Customer Service with Contact Center AI

    With the Christmas holiday season just around the corner, it’s more than likely that your business is looking at ways to scale up its customer service team over the next few months to maximize revenue and keep current customers happy. This period can be a stressful time for many organizations, with the majority left struggling…

  • 3 Ways Contact Center AI can Revolutionize Your Customer Service

    The outsourced call center of the future is using next-generation technology to anticipate a customer’s inquiry, to predict what they’ll want to talk about, as well as provide omnichannel support that provides customers with the opportunity of self-service. This is all thanks to artificial intelligence (AI). Artificial intelligence can completely revolutionize a business’s customer service…

  • How Artificial Intelligence Can be Used to Improve CX Measurements

    In the digital age where negative online reviews can significantly harm the reputation of a business, high quality customer service is key when it comes to finding new customers, retaining existing ones and creating a loyal customer base that will use your business time and time again (that’s why your organization should outsource your call…

  • 3 Ways to Drive Online Retail Sales with Chatbots

    Technology is moving so rapidly that it can be hard for e-commerce businesses to keep up with the latest tools. Some of those, however, can improve an organization’s customer experience and boost revenue – enter chatbots. From purchasing clothes, ordering food to hiring a service, e-commerce has become an important part of every consumer’s life.…

  • 4 Contact Center Trends that are Transforming the Industry in 2018

    Outsource contact centers have undergone significant changes over the past five years, with innovations in technology allowing outsourced customer service representatives to offer a superior customer experience. The outsourced call center space is a significant and growing opportunity for both small and enterprise companies who are looking to improve their customer experience (CX) – and…

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  • How AI-Enabled Customer Service Can Boost Your Revenue

    Technology has been changing the way brands communicate with their consumers for decades, but recent developments in artificial intelligence (AI) has significantly benefited the way contact centers communicate with customers. The use of AI technology has allowed customer service representatives to improve and scale their customer service effort, as well as helping them to improve…

  • What is a Chatbot, and How is it Used in Customer Service?

    Customer service has long been what makes or breaks a business. A business can have a great service or product, but if it’s not offering an experience that its customers are delighted with, it could soon find itself losing revenue. Making the most of new technologies, such as artificial intelligence (AI) and chatbots, is a…

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  • How Artificial Intelligence is Being Used to Lower Customer Effort

    As customer effort is in the spotlight, there is a lot you can do to deliver effortless experiences by designing services for your customers that are easier to understand and use – including taking advantage of the latest AI tools from outsourced call centers. Previously, in Predicting Customer Loyalty Using Customer Service Metrics, we looked…