Tag: Artificial Intelligence

  • Quality Automation for Quantitative Process and Performance Improvement

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  • Exploring the Powerful Intersection of Large Language Models and CX

    With technological advancements and changing customer demands, it’s crucial for businesses to stay up-to-date with the latest trends in customer experience. 

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  • What Can We Expect From Contact Center Automation Trends in 2023

    2023 is expected to bring a lot of exciting advances in contact center automation. As contact center artificial intelligence (AI) and its accompanying technology, machine learning (ML), become more powerful, contact centers will be able to use them to automate more of their processes.

  • Customer Experience Strategies: What is Rich Messaging?

    The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch, Americans spend about five hours per day on their cell phones. 92 percent of this time spent on apps like social media, messaging and entertainment – with just 8 percent spent on a web browser.

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  • The Top 4 Benefits of AI-powered Customer Service?

    The be-all and end-all of your organization is customer service. Whether your business is customer facing or B2B, delivering a world-class customer experience (CX) is what will set your company up for future growth and increased profitability. Finding ways to improve your customer service strategy, however, can be difficult. Many organizations don’t have the resources,…

  • Using AI in Contact Centers to Boost Customer Satisfaction

    Artificial Intelligence (AI) is a controversial subject. These new technologies are changing the game for many organizations’ customer service strategies by automating time-consuming, repetitive tasks that allows live agents to focus on conversations that require a human element.

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  • How to Drive Online Retail Sales with a Chatbot

    Technology is moving so rapidly that it can be hard for e-commerce businesses to keep up with the latest tools. Some of those, however, can improve an organization’s customer experience and boost revenue – such as chatbots. More than ever before – purchasing clothes, ordering food to hiring a service, e-commerce has become an important…

  • The Ultimate Contact Center CX Tech to Meet Customers Expectations

    High-quality customer service is the key to retaining a loyal customer base for any business. However, creating the kind of customer support system needed to appease every customer is easier said than done.

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  • Contact Center Technologies That Will Help Your Business Compete

    Customer expectations are higher now than they have ever been before. As a result, it’s crucial that your company is able to make the most of innovative technologies that enhance your customer experience (CX) and help you stand out above your competitors.

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  • 4 Ways Chatbots Are Re-inventing Customer Service

    Artificial Intelligence (AI) is radically changing all types of industries and business, and none more so than IT customer service. In recent years, AI-powered chatbots have become a huge part of the customer experience. In fact, despite chatbots being a relatively new technology, a study from Chatbots Magazine found that 67 per cent of consumers…