Tag: Advantage Communications

  • ACI and First Kontact Sign Contact Center Deal With Major US Airline

    CHARLOTTETOWN, PEI, Canada, and TIJUANA, Mexico — September 23, 2020 — Advantage Communications Inc. (ACI), a leading global BPO contact center using innovative new technologies to design superior customer experience strategies, has signed a customer support agreement with a major US discount airline.

  • Advantage Communications Launches new Ebook on Contact Center AI

    Advantage Communications is excited to share our latest resource with you, an in-depth ebook that looks into how the artificial intelligence (AI) used in outsourced call centers can help your organization revolutionize its approach to customer service. 

  • Start-ups: 4 Reasons to Outsource Your Customer Service Program

    Small businesses can have everything nailed down, from product or service to their branding, but if they don’t have reliable support from their emerging customer base, it’s more than likely they will struggle. Outsourcing your call center will give you the expertise you need for success. Outsourcing your call center will also give you more…

  • ACI Appoints Gregory Hough as CEO; Kent MacPhee New Chairman

    Charlottetown, Canada, July 11, 2017 –(PR.com)–Advantage Communications Inc.(ACI), a leading Canadian BPO service provider of on-shore and nearshore outsourced customer support, announces today that it has appointed Gregory Hough as president and chief executive officer effective immediately. Kent MacPhee, current CEO of nine years, will continue to serve Advantage Communications as the new chairman of…

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