Outsourced Call Center Case Study – Telecommunications
The Telecommunications industry is one of the most competitive markets out there. See how ACI took on one clients customers with “Super Agents” on the front line.
Eastlink has become one of Canada’s largest, privately held, telecommunications company – challenging their competitors at every step.
In order to keep on track, they required an outsourced tech support solution to help them stay ahead of the curve, supporting their customers as the company’s business lines expanded and diversified.
See how ACI created a solution, which included a team of “Super Agents” to take on the customer service world!
Download the Eastlink case study today!