Category: Uncategorized

  • 3 Technologies That Help ACI Deliver World-Class Customer Service

    The customer experience (CX) has changed dramatically over the past few years, and that’s had a huge impact on how brands outsource their customer service strategies. 

  • What are the Pros and Cons of Contact Center Outsourcing?

    Outsourcing your customer service program is appealing for a number of reasons. It can save your business money, dramatically improve your customer experience, build more loyal customers and help you design a better customer care strategy. 

  • The 3 Pillars of Brand Customer Loyalty

    Think back to your last big purchase. Was it a new laptop to update your old, slow and laborious one that you had been working on for the past couple of years? Perhaps it was something less exciting like a lawn mower to replace the one you have been using for the past 10 years?

  • How to Boost Customer Satisfaction Levels Through Live Chat

    The most effective way to answer your customers’ questions today is to meet them in the channel they prefer, with a solution that gives them seamless access to customer support when they require it. 

  • Contact Center Outsourcing: What You Need to Know

    The top performing companies always do two things. Firstly, they do what they can to save money and, in turn, improve their bottom line. And, secondly, they focus on customer satisfaction as a key competency. 

  • ACI Signs Contact Center Deal With Leading American BBQ Company

    For Immediate Release: [Charlottetown, Prince Edward Island, Canada – May 3, 2021] – Advantage Communications Inc., (www.advantagecall.com) – a Global BPO / Contact Center leveraging innovation and analytics to deliver superior customer experiences for top brands – has signed a customer service agreement with a leading American BBQ Company.

  • Scaling Up Your Customer Care for Black Friday & Cyber Monday 2021

    As we move through 2021, two of the most exciting shopping days are ahead of us – Black Friday and Cyber Monday. While it may seem a little early to start planning your customer service strategy just yet, trust us, you can never be too prepared for the huge surge in online demand that Black…

  • Customer Care Vs. Customer Service Vs. Customer Experience: Explained

    All businesses want to keep their customers, and prospects, happy. Satisfied customers are the difference between a successful and highly-profitable company, or a business that is struggling to compete with its competitors.

  • Customer Service Strategies: How to Increase Customer Loyalty

    Did you know that acquiring a new customer can cost five times more than retaining an existing customer? In fact, there’s not many more important things for the growth and profitability of your organization than customer loyalty. 

  • 3 Key Factors That Determine Outsourced Customer Service Success

    In today’s marketplace, companies must be increasingly customer-driven. Personalization, quick responses, self-service, proactive support and multiple contact options are just a few of the many expectations that today’s customers have from the brands they do business with. With customers more demanding than ever before, combined with today’s hyper-competitive business environment, most businesses are competing on…