Category: Uncategorized

  • 5 Business Benefits of After-Hours Customer Service

    When customer service is managed internally, most businesses only have agents available during opening hours and that can be a huge problem when it comes to ensuring customers are satisfied.  That’s because many customers can’t call until they are off work, at which point the vast majority of  businesses (and their customer service centers) are…

  • How to Identify the Best Contact Center for Your Business

    Outsourcing a major part of your business is never an easy decision, but when it comes down to something as important as your customer service strategy, it’s generally the right one.  That’s because successful customer service requires significant investment into technology and staffing, as well as expertise in customer care strategies, analyzing customer service metrics…

  • How to Identify Your Customer Touchpoints for World-Class CX

    Providing a world-class customer experience (CX) relies on your ability to not only seamlessly answer customer questions, but to answer those questions in a place that is highly visible to your customers.

  • 4 Ways Improved Customer Satisfaction can Drive Business Growth

    Research shows that “93 percent of customers are likely to make repeat purchases from companies who offer excellent customer service.” There’s no doubt about it, customer service is a huge part of customer satisfaction and loyalty.

  • How to Improve First Call Resolution for Improved Customer Service

    The chances are good that you’re investing in marketing and advertising efforts to bring customers through your doors, but are you putting the same effort into improving your customer service program?

  • 8 Customer Service Strategies to Deliver a World-Class Experience

    Customer service is the foundation of any business. When done well it will boost profits, enhance brand reputation, generate repeat business, give companies a competitive edge and increase customer retention.

  • Are You Looking to Build a Contact Center RFP? Here’s a Tool Kit!

    If you’re ready to outsource your customer service program to a contact center vendor, then you’ll know that an RFP is the most effective way to find the right partnership. The problem is RFPs can become complex. If you don’t provide potential vendors with the right information and ask the right questions, then you’re not…

  • COVID-19 Protocol UPDATE: How Our Jamaica Team is Operating Safely

    In Jamaica, Advantage Communications Inc. (ACI), employs around 2,000 people in three locations in over 50,000 square feet of high-tech workspace.  During the pandemic, our number one priority has been to ensure the safety of our team and the seamless operations of our contact centers for our clients.

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  • 4 Steps to a Successful Outsourced Contact Center Launch

    Are you looking to outsource your customer service program to a strategic partner?  If you’ve outsourced any of your business functions before, then you’ll know just how important a seamless plan is to the success of that partnership. 

  • 3 Key Ways That Analytics Improves Customer Service

    Providing good customer service is an art. Customer service is about so much more than just taking customer calls and providing them with your best answer. Delighting your customers is about being proactive and exceeding their expectations.