Category: Uncategorized
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Preparing Your Business for Seasonal Peak: A Guide
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Overcoming the Skills Gap: Upskilling and Reskilling in the BPO Industry
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Nature is the best
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Relaxing Time
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The Top 6 Customer Service Trends Defining Business Success in 2022
Businesses have experienced some significant changes in how they operate and communicate with their customers over the past couple of years. The pandemic has been the driver of reduced operating hours, a surge in online sales and workforce interruptions.
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The Top 3 Best and Worst Reasons for Outsourced Customer Service
Customer service outsourcing has a number of great benefits, but it might not offer the best ROI for all companies – while some businesses may just not have the right motives when choosing to outsource.
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5 Steps to Effectively Streamline Your Customer Service Program
Today, having a great product or service is only half the battle when it comes to delighting customers. With more competition than ever before, the customer experience (CX) is the only true way to stand out, and that requires a world-class customer service program.
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Customer Service: How to Build Effective Customer Feedback Surveys
With the rise of customer-centric business strategies, an increasing number of organizations are focusing on customer experience metrics to guide the way they do business.
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Delivering Customer Service in a Crisis Situation
Emergencies happen. Sometimes they are technological failures, like your website going down, an app crashing or a hacker attack. Other times a natural disaster disrupts supply chains or damages your equipment.
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What’s the True Cost of Your In-House Customer Service Program?
Organizations that want to offer a superior customer experience and first-class customer face a choice, they can either manage it in house or they can outsource their customer service program to a specialized contact center.