Category: Uncategorized

  • 7 Signs You Need to Outsource to a Customer Service Specialist

    You’ve worked hard growing your business and customer service so that you can provide your clients with an excellent customer experience. But as your business grows, you’re probably finding it harder and harder to keep up with the number of tickets. 

  • How Real Time Analytics Improves Customer Service Automation

    Customer service automation is resolving customer queries with minimal to no human involvement. This is achieved through tools like chatbots, email automation, knowledge databases, interactive voice response systems and self-service resources.

  • What is a Multichannel Contact Center?

    Customers no longer depend solely on phones for obtaining customer service. Instead, they use a combination of chat, text, phone, email and other channels to communicate with businesses. 

  • Call Center RFP Examples: Finding The Right Customer Service Partner

    Selecting a vendor to work with when outsourcing your customer service program is a huge decision and entails a lot of research and consideration. A request for proposal (RFP) helps simplify the decision-making process.

  • The Top Challenges in Creating an Excellent Customer Experience

    When it comes to implementing a successful customer experience (CX) strategy, there are several challenges business must overcome. To help you avoid and overcome these obstacles, it’s important to understand what they are. 

  • How to Prepare for a Successful Contact Center Integration

    If you’re thinking about outsourcing your customer service program in full, or in part, to a contact center, it’s important to have a well-thought-out implementation plan. That’s the only way to ensure a smooth launch and a successful call center integration.

  • How to Ramp Up Your Call Center for Seasonal Demand

    With Labor Day behind us, the holiday season is quickly approaching, which means it’s time to start thinking about ramping up your call center for seasonal increases in demand. Without preparing your customer service program, you may fail to meet customer expectations and even potentially lose sales – resulting in lower profits.

  • 5 Important Customer Experience Metrics For Happy Customers

    Measuring your customer service with metrics is an important part of understanding how effective your customer experience strategy is. Customer experience metrics will tell you how well your CX strategy is working and help your business identify opportunities for improvement.

  • What is Customer Experience Consulting and What are the Benefits?

    The customer experience (CX) is your customer’s overall perception of your brand based on every experience they have had with your company. In today’s digital world, where information is available at our fingertips, having a positive CX is critical to success.

  • 5 Important Call Center Analytics for Customer Service Success

    Call center analytics are the collection, measurement and reporting of customer data and agent performance. Analytics are used to provide insights about how your business’ customer service department is performing. They also help identify trends, opportunities and actionable goals.

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