Category: Uncategorized
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What is a Chatbot, and How is it Used in Customer Service?
Customer service has long been what makes or breaks a business. A business can have a great service or product, but if it’s not offering an experience that its customers are delighted with, it could soon find itself losing revenue. Making the most of new technologies, such as artificial intelligence (AI) and chatbots, is a…
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How Artificial Intelligence is Being Used to Lower Customer Effort
As customer effort is in the spotlight, there is a lot you can do to deliver effortless experiences by designing services for your customers that are easier to understand and use – including taking advantage of the latest AI tools from outsourced call centers. Previously, in Predicting Customer Loyalty Using Customer Service Metrics, we looked…
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The Future of Customer Service is Being Shaped by Technology
Have you heard about Design Thinking? It’s an approach to innovation that puts the customer at the center of design for any solution. Developed by IDEO founder David Kelley, it focuses on three main elements: people, technology, and business, all evolving around the customer. Depending on your business, customers can be a diverse lot, but…
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ACI Appoints Randy Clapp as New Vice-President of Business Development
Charlottetown, PE, Canada, June 16, 2017 –(PR.com)–Advantage Communications Inc.(ACI), a leading Canadian provider of on-shore and nearshore outsourced customer support, announces that Randy Clapp has been hired as Vice-President of Business Development. Clapp will oversee ACI’s business development strategies in the North American market with a focus on establishing new partnerships that leverage the workforce…
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ACI Appoints Gregory Hough as CEO; Kent MacPhee New Chairman
Charlottetown, Canada, July 11, 2017 –(PR.com)–Advantage Communications Inc.(ACI), a leading Canadian BPO service provider of on-shore and nearshore outsourced customer support, announces today that it has appointed Gregory Hough as president and chief executive officer effective immediately. Kent MacPhee, current CEO of nine years, will continue to serve Advantage Communications as the new chairman of…
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ACI Appoints Gregory Hough as CEO; Kent MacPhee Moves to Chairman
The future of ACI is bright with the collaboration from new CEO, Gregory Hough, and now Chairman of the Board, Kent MacPhee.
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Randy Clapp Appointed as New Vice-President of Business Development
With 25 years in the U.S. marketplace, Mr Clapp brings with him a wealth of knowledge that will be invaluable in the growth and development of Advantage Communications.