Category: Uncategorized

  • What is FCR? 4 Best Practices to Resolve Customer Queries First Time

    Ever wondered why your consumers are continually leaving your business for one of your competitors? It could be that your customer service team is simply not resolving issues in a timely manner. 

  • 4 Ways Contact Centers Will Boost Employee Engagement in 2019

    In a previous blog, titled “5 Reasons Low Attrition Rates are Great for Customer Service”, we looked at how a low attrition rate in your company’s customer service is absolutely essential to a successful customer experience. Whether you outsource your call center or have your own in-house team, happy and engaged employees are the very foundation…

  • 4 Customer Service Trends That Will Grow Your Business in 2019

    With the new year in front of us, many business owners and managers will be aiming to meet new goals and objectives, as well as planning how they can drive growth and profit as we move through 2019. With the customer experience (CX) playing a significant role in the success or failure of modern business,…

  • ACI’s New Executive Team Ready to Challenge the Call Center Industry

    Over the last year Advantage Communications Inc. has made a number of strategic hires, to augment their top tier talent with deep experience and innovative thinkers.

  • Next Generation Contact Center Versus Old School Call Center

    If you have spent any time reading through our blogs here at Advantage Communications you have probably noticed that we refer to ourselves as a contact center, rather than a traditional call center. So, what exactly is the difference between the two? 

  • 5 Reasons Why an Outsourced Contact Center Will Grow Your Business

    Whether you are the CEO of a large multinational business or the owner of a smaller startup, the chances are customer service is often a challenge for your business. If you focus too much on customer service you could become distracted from other aspects of your business, but focus too little and you will lose…

  • 3 Common Mistakes Your Contact Center Should not be Making

    With new technological innovations in outsourced contact center technology improving the customer experience and influencing business to become more customer-centric, the demands of the customer are now greater than they’ve ever been before.  If you are outsourcing your customer service to an outsourced call center then it’s because you’ve realized the many benefits that outsourcing you…

  • How Data-Driven Telecom Businesses are Offering a Superior CX

    The digital age and new technologies are changing the way that telecommunications companies must serve and engage their customers, and many companies are turning to call center outsourcing as a result. Organizations which keep up with these trends will not only realize significant revenue and customer service benefits, but they’ll also position themselves to deliver…

  • Scale up Your Customer Service with Contact Center AI

    With the Christmas holiday season just around the corner, it’s more than likely that your business is looking at ways to scale up its customer service team over the next few months to maximize revenue and keep current customers happy. This period can be a stressful time for many organizations, with the majority left struggling…

  • Advantage Communications Launches new Ebook on Contact Center AI

    Advantage Communications is excited to share our latest resource with you, an in-depth ebook that looks into how the artificial intelligence (AI) used in outsourced call centers can help your organization revolutionize its approach to customer service.