Category: Uncategorized

  • How can my Business Create an Outsourced Contact Center RFP?

    If you’re looking to drive your business into the future and want to dramatically improve both your customer service and the overall customer experience of your brand, entering a new strategic partnership with an outsourced contact center is a significant decision for your business. 

  • What is the True Cost of Losing a Customer?

    Smart business owners will know that satisfying each and every customer is essential for the long-term success of your business. However, while one negative experience may seem small compared to all of your good customer experiences, the effects of losing one customer is probably far greater than you’d expect. 

  • ACI Unveils New At-Home Agents Designed to Boost Customer Experience

    This new service is aptly named The Home Advantage and is designed to complement Advantage Communication’s brick-and-mortar agents to build an unstoppable team of experienced, qualified and proven brand advocates for any company.

  • 5-Steps To Outsource Your Contact Center with Advantage Communications

    No matter the size of your business, what industry you serve, and whether you sell a product or service, your customer reputation relies heavily on delivering exceptional customer service that delights your clients. Unfortunately, most businesses simply do not possess the resources, time, money or know-how to do this successfully. This is why outsourcing your…

  • Contact Center Jargon: The Key Customer Service Terms to Learn

    The customer service world has its own language – especially when it comes to outsourced call centers. Whether its words such as benchmarking or abbreviations such as NPS, these terms can be daunting for any new business owners that don’t have experience in creating customer service strategies.  The more of these customer service terms you…

  • New Ebook Explores ACI’s Home Advantage Contact Center Service

    Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar outsourced call center solution. 

  • Outsourcing Customer Service: 4 Benefits of a Canadian Contact Center

    For years, North American companies have been outsourcing their customer service agents to offshore call centers. The idea was to reduce the cost of labor and maximize the bottom line. However, an increasingly competitive market has left many of these businesses losing customer loyalty. The customer experience is now crucial and in many markets, customer…

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  • 5-Step Guide to Reduce Customer Support Friction

    The constant evolution of digital technology and a growing customer base that wants seamless and instant results, mean it’s now more important than ever for your company to go above and beyond when it comes to customer experience (CX). One of the most important ways to improve your organization’s CX is to make it easier…

  • Why Using Real-Time Data Helps Brands Win at Customer Experience

      The digital economy and the evolution of new technologies are changing the way B2C companies must serve and engage their customers. Those which keep up with new trends will not only realize significant benefits but will also be able to provide a superior customer experience (CX).

  • 5 Ways Your Business can Find the Root Cause of Complaints

    Are you hearing the same customer complaints over and over again? If you want to offer an unrivalled customer experience, it’s time for your business to find the root cause of customer complaints.