Category: Uncategorized

  • 5 Proven Ways an Outsourced Call Center Will Reduce Repeat Calls

    We live in an immediate world, where almost everything we want is at the click of our fingertips – and the customers of your business are no different. Customers want fast and efficient customer service, with the least amount of effort involved. If your customer service team is unable to deliver the desired assistance, one…

  • The Definitive Buyer’s Guide to Outsourcing for your Call Center

    Are you looking to improve your customer service, better your company’s customer experience (CX) and create new revenue opportunities through an outsourced call center? If so, then we are pleased to announce the launch of our brand new ebook – The Definitive Buyers Guide to Outsourcing Your Call Center.

  • The Importance of the Customer Journey for Customer Service Success

    Today’s business owner knows that the customer experience (CX) is now absolutely essential to the success of their company, particularly in a marketplace that is saturated with organizations that offer incredibly similar (and often the same) products and services.

  • 5 Ways a Nearshore Call Center Enhances Customer Experience

    If your business has decided to engage with an outsourced call center to implement a new customer support strategy, your first step will be deciding whether to use an offshore, onshore or nearshore call center.

  • 6 Ways At-Home-Agents Benefit Your Customer Service

    Today, we live in a connected world where workers are able to work for the brands they love from any corner of the globe. That’s why the contingent workforce, which is made up of contractors, freelancers and consultants, now makes up a staggering 30 percent of the entire US Workforce. 

  • 7 Metrics to Track When Outsourcing Your Customer Service

    Are you ready to outsource your customer service to a call center? Keeping track of customer satisfaction and loyalty is key to a superior customer experience (CX), and knowing the important metrics will help you achieve that – even if you are outsourcing to a call center.

  • ACI Expands Contact Center Operations With New Location in Jamaica

    The new location will increase Advantage Communications current number of seats in Jamaica by 25 percent, allowing the company to keep up with increased demand and continue to offer its state-of-the-art contact center solutions to a growing list of clients.

  • 4 Questions Your Team Should Ask When Outsourcing Customer Service

    Small and large businesses alike are both susceptible to pain points in their daily operations, and customer service is high on that list. Successful customer service requires in-depth knowledge, expertise, the implementation of innovative technologies and, in the modern era, a world-class customer experience (CX).

  • How to Create an Outsourced Call Center Statement of Work (SOW)

    In the modern business world where competition is extremely fierce across all industries, high-quality customer service can make the difference. Delighting your customers at every touchpoint will not only ensure they’re loyal to your brand, but will encourage them to become proactive advocates of your company. But what happens when you don’t have the expertise…

  • What is Live Call Guidance and How Does it Benefit Customer Service?

    The current business market is a battleground for customers, and your company must ensure it has superior customer service and a world-class customer experience (CX) if it is to succeed. This means employing a team of experts that will be able to implement customer service strategies that delight your customers at every stage of the…