Category: Uncategorized

  • Contact Center Technologies That Will Help Your Business Compete

    Customer expectations are higher now than they have ever been before. As a result, it’s crucial that your company is able to make the most of innovative technologies that enhance your customer experience (CX) and help you stand out above your competitors.

    ,

  • 4 Ways Chatbots Are Re-inventing Customer Service

    Artificial Intelligence (AI) is radically changing all types of industries and business, and none more so than IT customer service. In recent years, AI-powered chatbots have become a huge part of the customer experience. In fact, despite chatbots being a relatively new technology, a study from Chatbots Magazine found that 67 per cent of consumers…

  • Measuring Customer Satisfaction With NPS, CSAT and CES Scores

    Keeping track of customer satisfaction and loyalty is key to a successful business strategy, and it will give your organization vital feedback on how your customer service is performing and which aspects you can improve upon to create a competitive advantage. 

  • How ACI Will Help Your Brand Comply With Customer Service Regulations

    There are a number of reasons why an organization would outsource their customer service strategy to a world-class contact center. In fact, companies that do so will realize a huge number of benefits from a call center partnership.

    ,

  • Advice to Customer Service Teams Struggling During COVID-19

    As we continue to take measures that curb the spread of COVID-19, employers across North America are recommending that their employees practice social distancing and self-isolation. 

    ,

  • COVID-19 Update

    We want you to know that our top priority continues to be the health and safety of our employees, their families, our customers and the communities we live and work in.

    ,

  • What is Business Process Outsourcing (BPO)?

    Owning a business is a dream for many. It’s therefore not surprising in the slightest that most business owners are passionate about having full control over their company, how they delegate their time and the goals they want to achieve.

  • What is Call Center Gamification?

    If your company manages its customer service strategy in house, you’ll probably know just how difficult it is to keep staff motivated and engaged while at the same time ensuring you hit important metrics and efficiencies.

  • How to Build a Continuously Improving Customer Experience (CX)

    Customer service is now what distinguishes your brand, but that means simply answering your customers questions when asked is no longer enough. Your brand needs to go above and beyond, creating a proactive approach that delights your customers and significantly improves the customer experience (CX). 2020 simply must be the year in which your company…

  • Advantage Communication Wins MVP Blogging Award

    Advantage Communications, a top Canadian contact center that uses innovative new technologies to design superior customer experience strategies for its clients’ customers, has won an award for its “highly valuable” blog content.