Established Jamaican Legacy
Advantage Communications boasts deep and long-standing roots in Jamaica, operating here for over 12 years as a wholly-owned subsidiary of ICD Group Limited, a prominent Jamaican company founded in 1945. From this strong foundation, we deliver exceptional customer experiences for a diverse portfolio of clients across Jamaica, Canada, and the United States. By leveraging the rich pool of skilled Jamaican talent, we provide cost-effective and highly effective solutions that ensure crucial cultural alignment for businesses serving customers in this market and beyond. Our presence here embodies our commitment to the highest standards while contributing significantly to the Jamaican economy.
Jamaican Infrastructure and Services
Our primary operational hub in Jamaica is a state-of-the-art facility located at Informatic Park, Portmore. This strategic centre is home to over 600 dedicated employees, with more than eighty percent residing locally, reinforcing our commitment to the Jamaican workforce and community.
From this location, we provide a comprehensive suite of contact centre services, including inbound and outbound voice support, email, live chat, social media management, and SMS/WhatsApp interactions.
Our skilled Jamaican team members are equipped to handle diverse roles in Customer Care, Technical Support, and Inside Sales, serving various industries with proven expertise.
We underpin our operations with an innovative technology stack, utilizing advanced tools like CallMiner for in-depth voice and data analytics and Power BI for powerful operational reporting. This focus on data-driven insights enhances decision-making and performance. Furthermore, we maintain rigorous PCI and SOC compliance, ensuring the security and integrity of sensitive data handled on behalf of our clients.
Our dedication to excellence has been recognized, including nominations for the Sustain-A-Livity Award and achieving first place in Social Performance from JSEZA in 2023.