Achieve a Contact Center Experience That Customers Love
Create long-lasting customer relationships across every channel with our world-class outsourced customer service programs that increase your profitability and enhance your customer experience.
The CX Advantage
Did you know that 32 percent of customers today are willing to walk away from a brand they love because of just one bad experience. Are you willing to take that risk?
We design customer experiences that delight your customers across every channel.
Customers
Build long-lasting relationships and a loyal customer base through world-class customer experiences.
Team members
Our customer service team members are brand ambassadors, becoming immersed in our client’s products and values.
Insights
Drive continuous customer service improvements with actionable insights into team member performance and customer expectations.
Innovation
Lay the foundation of customer service success with an innovative tech stack that underpins your entire program.
Your Number One Contact Center Partner
With years’ of experience building world-class outsourced customer service programs, we have the resources, expertise and innovative technologies to deliver next-level customer experiences for your brand.
We combine our highly passionate and educated team members, cutting-edge customer care strategies and innovative tech stack to deliver consistent, repeatable and groundbreaking customer experiences for our client’s. Reach new levels of customer satisfaction, loyalty and profitable growth with ACI as your contact center partner.
Sector Solutions
Get ahead of your competitors with a superior customer experience that drives customer satisfaction, improves loyalty and enhances your brand reputation. We build customized customer care solutions for your specific industry.
Telecommunications
Exceptional customer experience solutions designed especially for the Telecommunications and Media industry.
Consumer Products
The highly competitive retail sector relies on world-class customer experiences to drive customer loyalty and enhance brand reputation.
Travel & Leisure
Customer experience is the destination. Advantage Communications helps your brand get there through innovative customer service programs.
Financial
Reach new levels of customer trust with a consistently excellent customer experience that supports your financial institution’s growth objectives.
Logistics
Deliver a world-class customer experience from door to door with Advantage Communications’ tried and tested customer care solutions.
Customer Success Stories
Deborah Shaffner
President at Eastlink
Advantage Communications delivers exceptional support to our customers. Our partnership is a natural fit, we’re both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible
André Blanchard
Senior Director of Operations at PNI Digital Media
ACI, thanks for the unique opportunity to be involved in the launch of your new location in Kingston, Jamaica. The decision to blend our support solution between Canada and Jamaica was an important one. The processes and leadership involvement we’ve come to know of ACI has most definitely carried over to the Caribbean
Customer Relations Manager
Hyundai Auto Canada
Advantage Communications worked with me to offer a program that is unique to our business requirements. They have collaborated and provided insight to deliver the best product for our company
Call Center AI – How to Deliver Superior Customer Service
Download your copy of this informative guide and get the insights into how AI can truly benefit your customers!
The Viewpoints Blog
In our Viewpoints Blog you’ll find all the latest trends, opinions, views, ideas, insights and helpful advice you need to keep up-to-date with the call center industry.
