Category: Uncategorized

  • How Artificial Intelligence Can be Used to Improve CX Measurements

    In the digital age where negative online reviews can significantly harm the reputation of a business, high quality customer service is key when it comes to finding new customers, retaining existing ones and creating a loyal customer base that will use your business time and time again (that’s why your organization should outsource your call…

  • How Self-Service Customer Support Benefits Companies and Customers

    Companies such as Amazon, Netflix and Apple have set a precedent; they have created a world where exceptional customer service and a world-class customer experience doesn’t go unnoticed. In this incredibly competitive environment, it’s something all companies must take note of if they are to thrive. Companies across every industry are now putting more emphasis…

  • Looking to Scale Up Your Business? 4 Benefits of a Contact Center

    Are you a small to medium-sized business with ambitions of scaling up quickly? If so, you’re probably trying to avoid the possibility of overstaffing while at the same time panicking that you won’t have enough employees to deal with customer requests in the near future. This is why outsourcing your company’s call center is the perfect scalable…

  • 3 Ways to Drive Online Retail Sales with Chatbots

    Technology is moving so rapidly that it can be hard for e-commerce businesses to keep up with the latest tools. Some of those, however, can improve an organization’s customer experience and boost revenue – enter chatbots. From purchasing clothes, ordering food to hiring a service, e-commerce has become an important part of every consumer’s life.…

  • Advantage Communications Launches New Website

    Advantage Communications Inc. (ACI) has made another stride forward this month, with the launch of a brand new website that further solidifies our position as a challenger to the traditional outsourced call center industry. The new website has been designed to have a clean, uncluttered and user-friendly design that improves functionality, navigation, as well as enhancing…

  • 3 Reasons Why Happy Employees are Key to Happy Customers

    Have you ever heard this traditional Chinese proverb? “A man without a smiling face must not open a shop.” Perhaps you’ve heard of a more common phrase, happy employees = happy customers. Want to know why they’re so important? They’re both true. Happy customer service representatives really are the key to happy customers. A study…

  • 4 Contact Center Trends that are Transforming the Industry in 2018

    Outsource contact centers have undergone significant changes over the past five years, with innovations in technology allowing outsourced customer service representatives to offer a superior customer experience. The outsourced call center space is a significant and growing opportunity for both small and enterprise companies who are looking to improve their customer experience (CX) – and…

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  • How AI-Enabled Customer Service Can Boost Your Revenue

    Technology has been changing the way brands communicate with their consumers for decades, but recent developments in artificial intelligence (AI) has significantly benefited the way contact centers communicate with customers. The use of AI technology has allowed customer service representatives to improve and scale their customer service effort, as well as helping them to improve…

  • Client Story: Improving the CX of a Large Automotive Manufacturer

    Customer experience is built on positive brand perception, and that’s why many companies are now turning to call center outsourcing. Organizations, large and small are re-evaluating how they measure customer service, and branding, as part of larger efforts to improve customer experience. “Taking the time to make sure every step of a customer’s journey is…

  • Improve Your Customer Service With Real-Time Data

    In today’s digitally driven world, companies are vying for customers across various devices and using interactive marketing techniques. Real-time data reporting is becoming key to improving your customer service and customer experience.