Category: Uncategorized

  • 5 Reasons Low Attrition Rates are Great for Customer Service

    High-quality call center customer service is key to driving growth and profits in the 21st Century. Low attrition rates in your customer service team are essential to a superior customer experience, but high turnover rates, on the other hand, can be hugely damaging. 

  • 4 Tactics to Increase Your Company’s Customer Lifetime Value (CLV)

    In our previous blog titled “How Customer Lifetime Value (CLV) can be Used to Measure Customer Experience”, we looked at how customer lifetime value (CLV) is one of the most important metrics to measure for growing companies and why it’s such an important statistic when it comes to your brand’s customer experience (CX). 

  • 3 Ways Contact Center AI can Revolutionize Your Customer Service

    The outsourced call center of the future is using next-generation technology to anticipate a customer’s inquiry, to predict what they’ll want to talk about, as well as provide omnichannel support that provides customers with the opportunity of self-service. This is all thanks to artificial intelligence (AI). Artificial intelligence can completely revolutionize a business’s customer service…

  • How Customer Lifetime Value can be Used to Measure Customer Experience

    Customer experience is the key to the successof your business – that’s why a huge number of companies are turning to the solutions of outsourced call centers. It will help you to stand out from competitors and give you an edge in an increasingly technology-fueled business world in which customers are demanding an improved experienced…

  • How Does Efficient Customer Service Affect the Bottom Line?

    An efficient customer service program is not only important for your company’s customer experience (CX) and the satisfaction of your clients, but it’s also hugely important for a crucial aspect of your business – your bottom line. 

  • 4 Ways Collecting Metrics Will Improve Your Customer Experience

    No matter what industry you serve, whether it be retail and customer service, banking and financial, or telecommunications and media, your customers will be certain to have high customer experience expectations. Your customer service program is the key to creating a successful customer experience. Many companies, both enterprise and startup, have great success when making…

  • 4 Pillars of Engagement that will Transform Your Customer Service

    Are you struggling to keep up with the competitors in your industry, or perhaps your company is simply looking to revamp its approach to customer service to wow your clients? Many things have changed for consumer-facing businesses, and it’s imperative that companies keep up with new trends if they are to thrive. One thing, however,…

  • 5 Measurements of CX Success That Outsourced Contact Centers Must Meet

    Outsourcing your customer support to a contact center can offer numerous benefits for your business, but what measurements should your company look out for to make sure your contact center is committed to true customer experience (CX) success? Outsourcing your call center will give your business 24/7 customer support, cost savings, access to innovative technology such…

  • 4 Trends That Will Help Transform Your Customer Service Strategy

    Globalization and e-commerce have amped up the competition for most consumer focused businesses, and many organizations are now making the most of call center outsourcing. To rise above and compete with vendors around the world, your brand needs a 360 degree customer experience (CX). It’s all about superior customer service. That’s why your ability to…

  • 15 Customer Service Statistics You Cannot Afford to Ignore

    Investing in customer service is more important now than it ever was before. Providing current and potential clients with a good customer experience will have a ripple effect that brings additional revenue into your business.